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Berry: demo start

Operations dashboard

How the three lenders are running, computed from the ledger, the servicing simulator, month-end reconciliation and the work queues. Move through the simulation to watch it change.

As of Oct 6, 2027, 17:00 (simulated). Computed from the simulated history; actions you take in the console are kept in your browser and aren't included.

What I'd improve next

Credit referrals and sign-offs is 69% of manual work so far, with 2 SLA breaches. Next: give analysts sign-off authority for clean files within their limit, and meet the Credit Committee twice a week instead of Mondays only.

Front end

  • Approval rate

    71.4%

    Share of the 42 applications decided by all three lenders that were approved (with or without conditions).

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    Counts the engine's outcome for every cast applicant at the selected lenders. Applications reach operations on Oct 1, so this doesn't change over time.

    Approved
    29
    With conditions
    1
    Referred
    1
    Declined
    11
  • Auto-verification rate

    85.7%

    Share of applicants whose identity and business checks all passed with no person involved.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    Counts applicants whose simulated KYC/KYB checks are all "pass"; any "needs review" sends the applicant to the Verification queue. Shared across lenders: verification happens once per applicant.

    Illustrative: Simulated checks on synthetic data.

    Cleared automatically
    12
    Needed a person
    2
  • Time to decision (median)

    Instant

    From the application reaching operations to a final decision, in business time.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    Median over decisions made so far (ones still waiting are counted separately). Instant when the engine's decision needs no person (declines, Kite and Aspen approvals). Otherwise, the time until the Credit referrals and sign-offs item for that decision was completed, from the queue engine.

    Instant
    28
    Needed sign-off
    14
    Median when sign-off was needed
    4.4 business hours
    Still waiting
    0

Funding

  • Time to funding (median)

    23 h

    From the lender sending the money to it being in the borrower's account, by rail.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    Median of each funded loan's funding result (initiated → available), by rail. Instant rails wait for payee confirmation when the name is a close match.

    Illustrative: Rail timings and the Real-Time Rail are illustrative (RTR simulated — launching in phases).

    AFT, 19 loans
    23 h
    Interac e-Transfer, 7 loans
    20 min
    Real-Time Rail (simulated), 4 loans
    0 min

Servicing

  • Collected

    $417,766

    Cash collected by pre-authorized debit, net of payments that came back after settling.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the ledger: settled collections into the settlement account, minus returns taken back out of it after settlement. Returns caught before settlement never reach the settlement account.

    Settled debits
    $423,106
    Returned after settling
    $5,340
  • Return rate

    2.5%

    Share of pre-authorized debits (including retries) that came back unpaid, by return reason.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the simulator's debit attempts resolved by this date: returned ÷ all resolved. Reasons are Payments Canada Standard 007 return codes.

    901 NSF (Debit Only)
    7
    903 Payment Stopped/Recalled
    1
    905 Account Closed
    1
    907 No Debit Allowed
    1
  • On-time payment rate

    97.8%

    Share of scheduled payments collected on the first try.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the simulator's debit attempts: first attempts (not retries) resolved by this date that settled ÷ all first attempts resolved.

    First attempts
    400
    Settled
    391
  • Cure rate

    66.7%

    Share of missed payments that were later brought up to date after recovery.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the simulator's cure records: missed payments by this date that were cured by this date ÷ all missed payments by this date.

    Missed payments
    9
    Cured
    6
  • Delinquency, 30+ days

    0%

    Share of the outstanding book that is 30 or more days past due.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    Days past due come from each loan's status timeline; balances come from its ledger. Charged-off and paid-off loans are out of the book.

    30+ days
    0 loans, $0
    60+ days
    0 loans, $0
    90+ days
    0 loans, $0
  • Credit losses

    $7,500

    Balances written off as uncollectable.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the ledger: the sum of every charge-off entry's debit to the credit-loss account. Loss rate is losses ÷ everything disbursed or drawn.

    Illustrative: Charge-off at 120 days past due is an illustrative policy.

    Loss rate
    0.5%
    Disbursed and drawn
    $1,518,061
  • Line utilization

    6.9%

    How much of the seasonal operating lines' limits is drawn and not yet repaid.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From each line's ledger: principal drawn less principal repaid, ÷ the limit. Only lines drawn over time are included.

    Illustrative: Draws keep 1 month's average spending in the account (illustrative operating reserve).

    Hollis Family Farm (Northgate Credit Union)
    $9,671 of $60,000
    Larchmere Lodge (Northgate Credit Union)
    $0 of $80,000
  • NSF fees borrowers paid

    $286.00

    Fees borrowers' own banks charged when a debit bounced. Recovery is designed to keep this low.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the simulator's borrower-bank fees: bank accounts follow the $10 cap and the one-fee-per-2-business-days rule; credit union accounts use an illustrative fee.

    Illustrative: Credit union NSF fees are provincially regulated; the fee used is illustrative.

    Fees charged
    7
    Returns with no fee
    0

Operations

  • Open queue items

    1

    Work waiting in the operations queues right now, and how old the oldest item is.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the queue engine: items created by this time and not yet completed. Verification and FINTRAC items belong to the applicant, so they count under All lenders only.

    Oldest
    174 business days
    Reconciliation breaks
    1
  • SLA breaches

    3

    Items past their service level: still open and overdue, or completed late.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the queue engine's SLA state for each item at this time (business hours, weekdays). Attainment is items completed on time ÷ all completed.

    Open and overdue
    1
    Completed late
    2
    SLA attainment
    91.7%
  • Items per analyst

    8.2

    Average number of queue steps each analyst or lead has finished so far.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the queue engine's schedule: finished steps (work, preparation or review) per person, averaged over the analysts and the lead.

    A. Rivera
    2
    J. Okafor
    4
    M. Tran
    3
    R. Bisset
    15
    K. Moreau
    17
  • Reconciliation match rate

    98.5%

    Share of ledger and bank-statement lines that matched at the latest month-end.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    From the reconciliation report at the latest month-end cut-off: matched lines (both sides) ÷ all lines compared. Breaks go to the Reconciliation queue.

    Northgate Credit Union, 2027-09-30
    96.3%, 1 break
    Kite, 2027-09-30
    100%, 0 breaks
    Aspen Bank, 2027-09-30
    100%, 0 breaks
  • Cost per loan

    $39.03

    Operating cost of manual work plus funding fees, spread over the loans funded.

    As of Oct 6, 2027, 17:00 (simulated)

    How it's computed

    Minutes of manual work from the queue engine × an illustrative loaded cost of $65.00 an hour, plus each loan's funding rail fee, ÷ loans funded.

    Illustrative: Loaded hourly cost, minutes per item and rail fees are illustrative inputs.

    Manual work
    17.8 hours, $1,153.75
    Funding fees
    $17.25
    Loans funded
    30